Welcome to Chocolate Expressions!
Chocolate Expressions will provide a professionally decorated dessert in a timely manner as specified in the invoice or contract. We appreciate your business and we are honored that you have chosen us for your special celebration. We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered.
Please be aware that all ingredients are processed on the same equipment (eggs, soy, wheat, and nuts). Although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.
Although we make every attempt to provide an exact design and to match colors, custom cakes are a work of art. It may not be possible to match an exact shade of a color, but we will come as close as possible. The final product may be subject to slight variations. Also be aware the exposure to light can cause colors to change. We do not offer discounts or refunds if the exact shade of a color is not achieved or if a variation occurs due to lighting. In the event that a major variation needs to be made Chocolate Expressions will communicate this to the customer and seek re-design approval.
Care and Handling
We are not responsible for any damage to the cake after pick-up or after setup is complete. The client is responsible for providing an appropriate and secure table and environment for the chocolate, graze boxes and cakes.
Cakes are heavy and require a sturdy table, and optimal room temperature
of 75 degrees or below. The whipped icing that we use should be kept cool at
all times and away from direct sunlight
Chocolate should be kept in cool dry places, we are not responsible for melted pieces
once given to the client.
GrazeBoxes should be refrigerated to keep fruits at optimum temperature if not
consumed in 1 hour.
If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves the possession of Chocolate Expressions.
Payments and Cancellations
All Orders should be paid for in full immediately after booking is made for services to be rendered. Any changes to the order date must be made no later than four (4) business days prior to date when service is rendered. Any changes requested cannot be guaranteed and may be subject to additional charges.
Payments are non-refundable. There will be no credit given for orders cancelled on the day of the event. For cancellations with more than two (2) business days’ notice, credit will be given for a future order, less the fair market value of items that cannot be re-used. This offer is subject to the date being available.
If full payment is not received before the due date, the order may be cancelled.
Chocolate Expressions will not offer refunds or exchanges for custom products that meet our quality standards once choclate, graze box or cakes, has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Chocolate Expressions provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, and general description detailed above.
Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Chocolate Expressions. Chocolate Expressions may consider a credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes and products to insure the highest quality. Quality determination is solely at the discretion of Chocolate Expressions. Our cakes are baked from scratch with all natural ingredients, and need to be kept out at room temperature for at least 15 minutes prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
The delivery time will be confirmed two (2) business days before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options.
The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery — Chocolate Expressions cannot be held liable for more than the price of the cake described in this order.
If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Photographs and Marketing
We respect the privacy of all our clients. We will not disclose the identity of clients (photographs of people, last names, event details, invoice details) without permission. We do however, reserve the right to photograph baked goods and use those photos on our website, social media, or marketing materials. We also reserve the right to use any photographs for display or promotion without compensation to you.
Chocolate Expressions cares about your privacy. For this reason, we collect and use personal information only as needed to deliver our products and services, to communicate with you about the same, or as you have requested (Subscription). Your personal information includes information such as:
Sharing Personal Data
We will not distribute or sell our clients emails or contacts to any 3rd party applications or companies